Privacy Policy

1. Introduction

This privacy policy explains how DN Estates Ltd  collects, uses, and protects your personal information when you use our website or interact with our services.


We are committed to protecting your privacy and handling your personal data transparently and in accordance with UK data protection laws.


This policy explains:

  • What personal data we collect
  • How we use it
  • Our legal basis for processing it
  • Who we share it with
  • Your rights regarding your data


2. Who We Are (Data Controller)

DN Estates Ltd is the data controller responsible for your personal data.


If you have questions about this policy or your data, you can contact us:


DN Estates Ltd
Email: info@dnestates.co.uk


3. Personal Data We Collect

We may collect and process the following personal data:


Information you provide directly:

  • Name
  • Address
  • Email address
  • Telephone number
  • Postcode
  • Enquiry details relating to property sales, lettings, or services


4. How We Use Your Information

We use your personal data to:

  • Respond to enquiries about properties or services
  • Provide property management, lettings, or estate agency services
  • Maintain internal records
  • Improve our services and website
  • Send marketing communications where you have consented


5. Lawful Basis for Processing

Under UK GDPR, we rely on the following legal bases to process your personal data:

Contractual necessity
To provide property services or respond to enquiries relating to property sales or lettings.


Legitimate interests
To improve our services, manage enquiries, and maintain business operations.


Consent
Where you have agreed to receive marketing communications.


Legal obligation
Where we are required to comply with legal or regulatory obligations.


6. Sharing Your Information

We may share your personal data with trusted third parties where necessary to deliver our services. These may include:

  • Referencing providers
  • Deposit alternative providers
  • Property maintenance contractors
  • Professional advisors
  • IT service providers
  • Regulatory bodies where legally required

We only share the minimum information necessary and ensure third parties process your data securely.


7. International Data Transfers

We do not routinely transfer personal data outside the United Kingdom.
If data is transferred internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR.


8. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes we collected it for, including legal, regulatory, tax, or reporting requirements.


Typical retention periods may include:

  • Enquiries: up to 12 months
  • Client records: up to 6 years in line with legal requirements


After this period, data will be securely deleted or anonymised.


9. Cookies

Our website uses cookies to improve user experience and analyse traffic. You can control cookies via your browser settings.


10. Links to Other Websites

Our website may contain links to third-party websites.
Once you leave our website, we do not have control over the privacy practices of other sites.


We recommend reviewing the privacy policies of those websites.


11. Security

We take appropriate technical and organisational measures to protect your personal data from:

  • Unauthorised access
  • Loss or misuse
  • Alteration or disclosure


These measures include secure systems, restricted access, and staff training.


12. Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Request access to your personal data
  • Request correction of inaccurate information
  • Request deletion of your personal data
  • Restrict processing of your data
  • Object to processing in certain circumstances
  • Request transfer of your data to another organisation (data portability)
  • Withdraw consent where processing is based on consent


To exercise any of these rights, please contact us at: info@dnestates.co.uk


13. Complaints

If you are not satisfied with how we handle your personal data, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).


Website: https://ico.org.uk